National enrolment processing quality and timeliness

Updated: 12 November 2021
National enrolment processing quality and timeliness

Measurement

Quality

Timeliness

The Enrolment Quality Assurance Program samples enrolment transactions to measure processing accuracy

Processing time for enrolment applications

Accuracy of Essential fields1

Accuracy of Supporting fields1

Enrolment applications processed in 3 days

Enrolment transactions correctly processed

Enrolment applications processed in 5 days

Enrolment applications processed in 30 days

Target

99.5%

99.0%

99.0%

99.5%

95.0%

99.5%

Performance

2011‑12

99.5%

93.4%

88.5%

99.5%

These performance measures commenced in 2015-16

2012‑13

99.6%

95.3%

82.7%

99.6%

2013‑14

99.6%

96.6%

84.4%

99.6%

2014‑15

99.7%

96.8%

88.2%

99.7%

2015‑162

97.8%

96.9%

These performance measures ceased in 2014-15

92.7%

97.0%

2016‑173

97.5%

92.8%

69.1%

92.6%

2017‑184

98.5%

98.0%

97.7%

99.3%

2018‑195

97.9%

97.3%

85.2%

99.3%

2019-206

98.6%

97.6%

89.4%

91.0%

2020-21

97.9%

97.2%

97.3%

99.8%

Notes

  1. The target for the accuracy of essential fields was 100 percent between 2015-16 and 2017-18. The target for the accuracy of supporting fields was 99.5 percent between 2015-16 and 2017-18.
  2. Quality results for 2015-16 are for the period 1 July 2015 to 15 December 2015 as the process was suspended leading to the 2016 Federal Election.
  3. Quality results for 2016-17 are for the period 1 April 2016 to 31 March 2017.
  4. Quality results for 2017-18 are for the period 1 April 2017 to 31 March 2018.
  5. Quality results for 2018-19 are for the period 1 April 2018 to 30 September 2018 as the process was suspended leading to the 2019 Federal Election.
  6. Quality results for 2019-20 are for the period 1 November 2019 to 31 March 2020 due to the suspension of the program associated with the 2019 Federal Election. Processing timeliness for 2019-20 was below target as a result of a significant amount of paper enrolment forms received and processed at and after the 2019 Federal Election.
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