The AEC is committed to providing impartial and accessible electoral services to Australians.
Please note that the AEC does not have the power to investigate advertisements, other than ensuring that they are authorised and that they do not mislead in regards to voting processes (election or referendum). The AEC runs a Stop and consider campaign (see the referendum factsheet) to encourage electors to think about the information they are receiving. The AEC also maintains disinformation registers for elections and referendums.
The AEC Service Charter explains what we do, our commitment to how we provide our services, and how you can help us.
We commit to treating a complaint seriously, promptly and in line with the Complaints Management Policy. The policy sets out how to lodge a complaint and the principles and processes that we will follow to manage a complaint.
Please select one of the options below:
Enter your residential postcode to find your local AEC divisional office contact details:
If, after working with us to resolve your issue, you are not satisfied with the way we have handled your complaint you can also contact: