Australian Electoral Commission

AEC Twitter Policy

Updated: 26 June 2012

We invite you to follow the AEC's official Twitter account – @AusElectoralCom

What you can expect if you follow us:

If you follow us you can expect up to 10 tweets per week, more during an election period, with the latest news and information about AEC activities.

Availability

We will update and monitor our Twitter account from 9am to 5pm AEST, Monday to Friday. Twitter will be available for extended hours during a federal election period.

Twitter may occasionally be unavailable and we accept no responsibility for lack of service due to Twitter downtime.

Replies and direct messages

The AEC welcomes feedback and ideas from our followers and we will join in the conversation where possible.

We will monitor all direct messages and endeavour, whenever possible, to reply directly in a timely manner. If there is a trending issue or helpful suggestion, information will be forwarded to the relevant business area. Where appropriate a general response will be posted instead of a direct reply.

We cannot engage on issues of party politics. We will not discuss the personal details of any individual's enrolment or any other personal matters. We will not respond to anyone using abusive language.

And remember there are also a number of other ways to contact us.

Following

If you follow us on Twitter we will not automatically follow you back.

The AEC may choose to follow organisations or individual where there is clear relevance to the AEC and the Australian electoral sector. Being followed by the AEC does not imply endorsement of any kind. We do not generally link to commercial organisations.

Election period – a very busy time!

During an election period we anticipate a high number of public enquiries and we will increase the hours that we will update and monitor our Twitter account and let you know what this extended service is.

Due to the demand during this period we will not respond directly to tweets, however, we will respond to trending issues. We will read all replies and make sure any emerging themes or helpful feedback is passed on to the relevant business area.

During an election period we encourage followers to explore the information on our homepage www.aec.gov.au or call our dedicated election contact centre on 13 23 26.