Providing feedback to the AEC
Updated: 11 April 2014
The AEC is committed to providing impartial and accessible electoral services to Australians.
The AEC Service Charter explains what we do, our commitment to how we provide our services, and how you can help us.
You can help us know how we are meeting our commitment by providing feedback to us.
If you are not satisfied with our service, please let us know so we can better understand how we can improve our services. Please also let us know if you have positive feedback about our services or our staff so we can acknowledge this.
We value your feedback and commit to responding as quickly as possible.
Contact us if there is an issue to resolve. We will let you know if we can resolve it the same day or whether we need more time to investigate, in which case we will keep you informed on progress.
How to give feedback or make a complaint
Local office contact details
External complaint mechanisms
If, after working with us to resolve your issue, you are not satisfied with the way we have handled your complaint you can also contact:
- the Commonwealth Ombudsman who can investigate complaints about the administrative actions of Australian Government departments and agencies including the AEC. As a general rule, the Ombudsman will not, and in some cases cannot, investigate complaints until they have been raised with the agency. The Commonwealth Ombudsman can be contacted on 1300 362 072 or at http://www.ombudsman.gov.au/
- the Australian Information Commissioner (OAIC) who can review decisions related to Freedom of Information (FOI) requests or in regard to breaches of privacy. The OAIC can be contacted on 1300 363 992 or at http://www.oaic.gov.au
- the Australian Human Rights Commission (AHRC) who investigates complaints of discrimination and breaches of human rights. The AHRC can be contacted on 1300 656 419 or at http://www.humanrights.gov.au/