The AEC is committed to providing impartial and accessible electoral services to Australians.
The AEC Service Charter explains what we do, our commitment to how we provide our services, and how you can help us.
You can help us know how we are meeting our commitment by providing feedback to us.
If you are not satisfied with our service, please let us know so we can better understand how we can improve our services. Please also let us know if you have positive feedback about our services or our staff so we can acknowledge this.
We value your feedback and commit to responding as quickly as possible.
If there is an issue to resolve, we will let you know if we can resolve it the same day or whether we need more time to investigate, in which case we will keep you informed on progress.